Refund policy

Last updated: October 11, 2026

Contact us before returning a gift

Please use our contact form or email support@jeweluxegifts.com with your order number and the reason for your request. We will explain the next steps and provide a return destination if a physical return is needed. Please do not send products to the manufacturer or to an address on the shipping label.

A timely, clear notice that you are exercising a legal cancellation or withdrawal right does not depend on receiving our approval first.

Damaged, defective, or incorrect items

If your gift arrives damaged, has a production defect, or is different from what you ordered, contact us promptly. Photos of the item and packaging help us investigate; for an incorrect design or item, we may also request a short video. Keep the packaging while we review the issue.

We will arrange an appropriate remedy, which may include replacement of the affected part, a replacement gift, or a refund where applicable. You will not be required to accept store credit instead of a refund to which you are legally entitled. We cover necessary return costs for a confirmed faulty or incorrect item.

Changes and cancellations

Check the recipient, finish, message card, and delivery details before ordering. Contact us as soon as possible if you need a change or cancellation. We cannot promise that a production change can be made after work has started; this does not remove any cancellation or withdrawal right that applies by law.

Change-of-mind requests and legal withdrawal rights

We do not offer an additional voluntary change-of-mind return program. This does not affect any mandatory right to cancel, withdraw, return an item, or receive a refund under applicable consumer law.

My Love and Dear Mom are fixed designs from our collection. Choosing one of these designs does not remove statutory withdrawal rights.

Where Norwegian or EEA statutory withdrawal rights apply, notify us within 14 days after receiving your goods, without needing to give a reason. If items from one order arrive separately, the period generally starts when the last item arrives. Send the goods back within 14 days after notifying us. Please contact us promptly for the correct return destination; our reply or approval is not a condition for exercising your right.

You pay the direct return postage for a change-of-mind withdrawal, unless we agree otherwise or applicable law requires us to pay. Faulty or incorrect goods are handled without necessary return costs to you. You may inspect an item as you would in a shop; any lawful deduction for diminished value must relate to handling beyond what is needed to establish its nature, characteristics, and functioning.

For a statutory withdrawal, we refund without undue delay and within 14 days of your notice, including the cost of our least expensive standard outbound delivery. An upgrade above standard delivery is not refundable under this withdrawal rule. Where permitted, we may withhold the refund until we receive the returned goods or proof that you sent them, whichever comes first. Other mandatory rights remain unaffected.

Refunds

When a refund is due, we will confirm the amount and return it through the original payment method unless you agree to another lawful method. Refunds will be processed within the applicable legal deadline; your payment provider may take additional time to display the credit.

For a discounted bundle, we will explain the refund calculation for the affected item before processing it, without limiting your statutory rights.

Optional withdrawal notice

You can email a clear withdrawal request or copy the following form. Using this form is optional.

To: Jeweluxe Gifts, Nasrin Ismail Adam, Tevlingveien 20, 1081 Oslo, Norway; support@jeweluxegifts.com.

I/We hereby give notice that I/We withdraw from the contract for the following goods:
Goods and order number:
Ordered on / received on:
Consumer name(s):
Consumer address(es):
Date:
Signature (only if submitted on paper):

The address above is for notices. Contact us before mailing a product so we can provide the correct return destination.